The list of the frequently asked
questions about commercial activities of MEPCO is given
below.
Q.1 How a prospective consumer can get a new connection?
Ans.
a. The prospective consumer can get free of cost an
application form from the Sub-Division situated in his area.
b. The application form duly filled in has to be submitted
in the Sub-Division, where the concerned clerk will issue
receipt as an acknowledgement having received the
application form.
c. The new connection application will be processed in the
Sub-Division and connection would be installed in 35 to 45
days. In case any connection is not feasible due to any
technical or any other reason, the prospective consumer
would be informed accordingly with reasons for rejection of
application.
Q.2 What is the method of recording reading?
Ans.
The meter reading is recorded by the meter reader by
visiting the premises from door to door. Whatever reading he
records he enters the same on Meter Reading Record and
simultaneously on the Meter Reading Card held by the
consumer. It will make the consumer aware of the units he
has consumed.
Q.3 How can a wrong bill be corrected?
Ans.
In case any bill contains any error the consumer should
report to the customer services center of concerned
Sub-Division/Division/Circle or Customer services center
MEPCO H/Q.
Q.4 How many grace days are given for deposit of
electricity bills and where?
Ans.
15-days period is allowed for depositing the electricity
bills in all scheduled banks and post offices.
Q.5 In case a connection is disconnected, how can it be
reconnected?
Ans.
For whatever reason a connection has been disconnected
it can be reconnected by applying for the same on the
prescribed form available with the concerned Revenue Office
free of cost, and after complying with the specified
instructions, the connection is resorted.
Q.6 How can the connection be converted into other
person's name?
Ans.
The change in name of the connection can be arranged by
applying for the same to the concerned Sub-Division, on the
prescribed application form to be submitted duly filled in
along with the required document to substantiate
justification for change of name. After the applicant has
fulfilled all the pre-requisites for change of name, the
connection is changed into the desired new name.
Q.7 How can a consumer get his load increased/decreased
according to his requirement?
Ans.
The consumer will have to apply to the SDO/other
competent authority who will arrange the verification of the
load and test report and will arrange the
reduction/extension of the load.
Q.8 How can a consumer arrange the disconnection of his
supply and refund of security?
Ans.
The consumer who does not want to continue his
electricity connection will apply for permanent
disconnection to the SDO. The connection would be
permanently disconnected by the SDO after obtaining
clearance from Revenue Office and observing departmental
formalities.
Q.9 What is a detection bill ?
Ans.
A 'Detection Bill' is served for:
1. illegal abstraction of electricity or consumption of
energy;
2. direct hooking and
3. on account of slowness etc.
Detection bill for dishonest abstraction of electricity is
assessed in accordance with the provisions of section 26-A
of the Electricity Act, 1910. So whoever is found to commit
an offence to be prosecuted under section 39 and 39-A of the
Electricity Act 1910, which requires an FIR to be lodged
with Police.
Q.10 Where from consumer can get installments of his bill
?
Ans.
Installments are not admissible at running bill. However
installments can be given on arrears of electricity dues
outstanding against the consumer in deserving cases and
whenever electricity dues are allowed to be paid in
installments, interest is charged at the prevailing bank
rates.
Q.11 Where to find my concerning customer services
officer?
Ans.
Dear customer! see the column No. 34 of consumer
electricity bill. The division name is written where your
concerned Customer Services Officer (CSO) sits. His contact
details are available on the E/Bill.
Q.12 How can get issue duplicate bill, if I have not
received my bill?
Ans.
Dear customer! Duplicate bills are available at our
customer service centers. If you are frequently not
receiving your bills in time, please contact your sub
divisional office.
Q.13 How to correct low voltage problem in the area?
Ans.
Please contact the AMO/DMO/MO of your area. The will
address the problem at their level and, if necessary, will
refer to MEPCO head quarter for an augmentation work
Q.14 How the dangerous poles or wires hindering the
doorway or the street can be removed?
Ans.
As the poles/wires were installed before the
construction of the house or street, give the details in
writing to the Executive Engineer Operation of your area,
who will prepare an estimate of the probable cost of
removing the pole or wires. This cost has to be paid by you
for relocation of the pole or wires.
Q.15 What is the policy and procedure for the
electrification of a left over locality or a Village?
Ans.
The electrification of villages/localities if financed
and approved by local or provincial government. Please get
in touch with your elected representative for the
electrification of your locality or village. MEPCO will
provide a feasibility report. On payment of the full cost,
the required electrification will be undertaken. The cost of
electrification of housing schemes is similarly borne by the
sponsors or residents.
Q.16 What is a slab benefit ?
Ans.
Slab benefit is automatically computed by the computer
on bills containing accumulated consumption charges, on
being undercharged due to wrong assessment in the past. The
fault of not billing the consumer for actual consumption
regularly every month or of under assessment in the past
lies with the department.
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