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| Our Commitment |
| Improve customer satisfaction |
| Reduce Line Losses |
| Weed out corruption |
| Increase revenue generation |
| Management Philosophy |
| Open door policy for all |
| Tackle all problems upfront |
| Merit, justice, fair play be the hallmark |
| Transparency in all fields |
| Accountability of everyone |
| Frequently Asked Questions |
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The list of the frequently asked questions about commercial
activities of MEPCO is given below. Q.1 How a prospective consumer can get a new connection? Ans. a. The prospective consumer can get free of cost an application form from the Sub-Division situated in his area. b. The application form duly filled in has to be submitted in the Sub-Division, where the concerned clerk will issue receipt as an acknowledgement having received the application form. c. The new connection application will be processed in the Sub-Division and connection would be installed in 35 to 45 days. In case any connection is not feasible due to any technical or any other reason, the prospective consumer would be informed accordingly with reasons for rejection of application. Q.2 What is the method of recording reading? Ans. The meter reading is recorded by the meter reader by visiting the premises from door to door. Whatever reading he records he enters the same on Meter Reading Record and simultaneously on the Meter Reading Card held by the consumer. It will make the consumer aware of the units he has consumed. Q.3 How can a wrong bill be corrected? Ans. In case any bill contains any error the consumer should report to the customer services center of concerned Sub-Division/Division/Circle or Customer services center MEPCO H/Q. Q.4 How many grace days are given for deposit of electricity bills and where? Ans. 15-days period is allowed for depositing the electricity bills in all scheduled banks and post offices. Q.5 In case a connection is disconnected, how can it be reconnected? Ans. For whatever reason a connection has been disconnected it can be reconnected by applying for the same on the prescribed form available with the concerned Revenue Office free of cost, and after complying with the specified instructions, the connection is resorted. Q.6 How can the connection be converted into other person's name? Ans. The change in name of the connection can be arranged by applying for the same to the concerned Sub-Division, on the prescribed application form to be submitted duly filled in along with the required document to substantiate justification for change of name. After the applicant has fulfilled all the pre-requisites for change of name, the connection is changed into the desired new name. Q.7 How can a consumer get his load increased/decreased according to his requirement? Ans. The consumer will have to apply to the SDO/other competent authority who will arrange the verification of the load and test report and will arrange the reduction/extension of the load. Q.8 How can a consumer arrange the disconnection of his supply and refund of security? Ans. The consumer who does not want to continue his electricity connection will apply for permanent disconnection to the SDO. The connection would be permanently disconnected by the SDO after obtaining clearance from Revenue Office and observing departmental formalities. Q.9 What is a detection bill ? Ans. A 'Detection Bill' is served for: 1. illegal abstraction of electricity or consumption of energy; 2. direct hooking and 3. on account of slowness etc. Detection bill for dishonest abstraction of electricity is assessed in accordance with the provisions of section 26-A of the Electricity Act, 1910. So whoever is found to committ an offence to be prosecuted under section 39 and 39-A of the Electricity Act 1910, which requires an FIR to be lodged with Police. Q.10 Where from consumer can get installments of his bill ? Ans. Installments are not admisible at running bill. However installments can be given on arrears of electricity dues outstanding against the consumer in deserving cases and whenever electricity dues are allowed to be paid in installments, interest is charged at the prevailing bank rates. Q.11 Where to find my concerning customer services officer? Ans. Dear customer! see the column No. 34 of consumer electricity bill. The division name is written where your concerned Customer Services Officer (CSO) sits. His contact details are available on the E/Bill. Q.12 How can get issue duplicate bill, if I have not received my bill? Ans. Dear customer! Duplicate bills are available at our customer service centers. If you are frequently not receiving your bills in time, please contact your sub divisional office. Q.13 How to correct low voltage problem in the area? Ans. Please contact the AMO/DMO/MO of your area. The will address the problem at their level and, if necessary, will refer to MEPCO head quarter for an augmentation work Q.14 How the dangerous poles or wires hindering the doorway or the street can be removed? Ans. As the poles/wires were installed before the construction of the house or street, give the details in writing to the Executive Engineer Operation of your area, who will prepare an estimate of the probable cost of removing the pole or wires. This cost has to be paid by you for relocation of the pole or wires. Q.15 What is the policy and procedure for the electrification
of a left over locality or a Village? |
| Most Wanted | |
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New Connection Form |
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Consumer Bill |
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Service centers |
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Tariffs |
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Cash Collection Branches |
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Installment Powers |
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Incentive Package |
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Disconnection Policy |
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Reconnection Policy |
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Detection Policy |
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Extension of Load |
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Shifting of Connection |
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Safety Procedures |
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MEPCO Telephone Directory |
| Feedback | |
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We always welcome the feedback of our gracious customers who have played a vital role in improving our quality of service send your feed back to |
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| feedback@mepco.com.pk | |
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